Refund and Returns Policy

Effective Date: November 30, 2024

At Flypariz Car Accessories, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which we accept returns and provide refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging, including all accessories, manuals, and components.

  • A receipt or proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Gift cards

  • Items marked as final sale

  • Items damaged through misuse, neglect, or unauthorized modifications

2. Return Process

a. Initiating a Return

To initiate a return, contact us within 30 days of receiving your order via:

Please provide your order number, a description of the issue, and photos (if applicable) to expedite the process.

b. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Use a trackable shipping method and include the return authorization code provided by our team.

3. Refunds

a. Approval Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds may be denied if the item does not meet the eligibility criteria.

b. Refund Method

Approved refunds will be processed within 5-10 business days to the original payment method. Please note:

  • Shipping charges are non-refundable.

  • For partial refunds, details will be communicated prior to processing.

4. Exchanges

We offer exchanges for items that are:

  • Defective or damaged upon arrival

  • Incorrectly shipped (wrong item, size, or model)

Contact us within 7 days of delivery to arrange an exchange. If the replacement item is unavailable, a full refund will be issued.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us immediately by email or phone, including a description and photos of the issue.

  • We will provide instructions for a replacement or refund.

  • In such cases, Flypariz covers all return shipping costs.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.

7. Exceptions and Special Cases

For any exceptions or special circumstances, please contact our support team. We strive to provide solutions tailored to your needs.

8. Contact Us

If you have questions or need further assistance regarding this policy, reach out to us:

Thank you for choosing Flypariz Car Accessories. Your satisfaction is our mission.